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What exactly is an IVR?

IVR (Interactive voice response) is a system that allows any computer to interact with us through the use of voice and via the keypad with touch tones. For example.….”press 1 for accounts”…press 2 for sales.. etc. IVR systems are designed to handle large call volumes, keep customers entertained and informed and improve efficiency by making sure they’re answered by the person who suits them best.

IVR technology has also being introduced into vehicle systems for hands-free operation. You may already own a vehicle that has it! You’ll have noticed it with the GPS Navigation, Bluetooth, music and hands-free calls, informing you where to go, what to do, who’s calling, etc.

The great thing about IVRs in phone systems, is that it allows callers to retrieve information such as product details, scheduled flights, order statuses, movie show times, bank balances, and more from any telephone. And the recordings don‘t have to be boring or condescending. At Go Go, we make them engaging, bright and fresh, providing a call flow efficiency that keeps your caller interested… and not hanging up!

On top of this, IVR systems are being used more and more to make outbound calls to deliver or receive information for appointments, past due bills, and other time critical events and activities.

If you’re looking for professional voice overs for your IVR system, please contact us, or call us on (08) 9250 4645!